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Excellence in tourist experience and visitor care

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Introduction

Training course introducion / brief


The course will cover psychologyTourism psychology and its impact on the tourist behavior ,Tourism psychology  and Caring for visitors

Course Methodology


This course combines both theoretical and practical approaches. It is built using an interactive learning method including presentations, case studies, discussions, and group exercises. 


Course Objectives

At the end of the training course, participants will be able to


  • Define the key factors that influence tourist behavior
  • Explore the importance of visitor care in the tourism industry
  • Examine the different needs of visitors and develop strategies to meet diverse expectations
  • Design effective strategies for visitor safety and risk mitigation
  • Evaluate the effectiveness of visitor management practices

Détails de la formation

    • Duration 5 Days
    • Location 5 stars hotel Hammamet Tunisia
    • Languages ENG,FR,AR

Course Audience

Who is this course for, and can benefit the most
Managers, supervisors, and destination administrators directly or indirectly involved in the tourism management sector.

Programme de la formation

Day one

Tourist and visitor care
Key motives of today’s tourists
Factors influencing tourist decision-making
Tourist perception and interpretation of experiences

Day two

Visitor management planning
Principles and steps in visitor management planning
Implications for the tourism governance and stakeholders
Identification of the needs of different types of tourists

Day three

Effective communication in visitor care
Importance of effective communication in visitor care​​
Emotional aspects of tourism
Ethical considerations in visitor care (cross-culture)
Development of communication and informational plan

Day four

Visitor safety and security
Risk identification and assessment
Emergency planning and response
Best practices in visitor safety and security

Day five

Visitor satisfaction evaluation
Need for evaluating visitor satisfaction
Data collection and analysis methods
Measuring visitor satisfaction and experience
Monitoring and evaluating visitor impact

PRÉ INSCRIPTION

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