MAHARAT CENTER

Managing Multigeneration Teams

INTRODUCTION

Training course introducion / Brief

A recent study by Ernst & Young identified that 75% of managers reported managing multi-generational teams as a challenge. To be a successful and effective leader, you will need to know how to quickly engage and capitalize on your multi-generational team and keep them motivated.

This training course is designed to help participants discover how they can develop, enhance, communicate and coach a team from diverse generation and reinforce their strengths to achieve better results.

COURSE OBJECTIVES

At the end of the training course, participants will be able to:

Gain a comprehensive understanding of how leaders and managers can manage a multigenerational team.
Communicate more effectively and overcome the work ethic differences between the generations
Discover and reinforce the similarities between generations
Establish multigenerational work teams that get the job done with managing multigenerational workforce training
Enhance department and organizational productivity with managing multigenerational workforce training
Train different generations more successfully with managing multigenerational workforce training

Programme de la formation

Day one: Enhance Interpersonal Management Skills

Establish the foundation of trust and confidence with multigenerational employees
Recognize the importance of how management styles influence different generations
Work more successfully with Traditionalists, Baby Boomers, Gen Xers & Millennials
Deal more effectively with different generations, people and personalities
Improve how we communicate with multigenerational employees
Develop action plan to improve multigenerational management and communication styles
Apply common sensed motivating principles to multigenerational employees

Day two: Handling Difficult Multi-Generational Workplace Situations

Reward and recognize the different generational employees
Understand what management styles can lead to conflict with different generations
Work more successfully with difficult people and personalities
Recognize the potential liabilities of the different generations
Overcome the work ethic differences between the generations
Develop multigenerational collaboration
Manage employees who are older or have more seniority than the manager

Day three: Build Solid Multi-Generational Teams (Part 1)

Help multigenerational employees understand each other & work together more effectively
Create more effective multigenerational teams
Develop and set clear goals and expectations that get met
Increase communication/coordination between multigenerational employees
Increase multigenerational employee’s accountability and responsibility

Day four: Build Solid Multi-Generational Teams (Part 2)

Develop more effective communication skills
Improve our listening skills
Become a more effective change agent and catalyst for multigenerational change
Introduce and implement successful change more effectively
Overcome multigenerational resistance to change

Day five: Get the Most Out of Multi-Generational Teams

Develop and set SMART goals for multigenerational employee performance
Use feedback to change behavior and performance
Develop a 5 step coaching process to improve multigenerational performance
Make performance evaluations more effective in improving employee performance
Use a 5 step counseling process to turn multigenerational employees around
Develop a Performance Improvement Plan – PIP – that really works

Management